access conditions — relevant standards, guidelines and information on the accessibility of port terminals and ships including their facilities for disabled persons or persons with reduced mobility (c)

carrier — a natural or legal person, other than a tour operator, travel agent or ticket vendor, offering transport by passenger services or cruises to the general public (d)

cruise — a transport service by sea or inland waterway, operated exclusively for the purpose of pleasure or recreation, supplemented by accommodation and other facilities, exceeding two overnight stays on board (t)

inland waterway — a natural or artificial navigable inland body of water, or system of interconnected bodies of water, used for transport, such as lakes, rivers or canals or any combination of these (i)

integrated services — interconnected transport services within a determined geographical area with a single information service, ticketing scheme and timetable (g)

passenger service — a commercial passenger transport service by sea or inland waterways operated according to a published timetable (f)

performing carrier — a person, other than the carrier, who actually performs the carriage wholly or partially (h)

person with reduced mobility — any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers (a)

port — a place or a geographical area made up of such improvement works and facilities as to permit the reception of ships from which passengers regularly embark or disembark (j)

port terminal — a terminal, staffed by a carrier or a terminal operator, in a port with facilities, such as check-in, ticket counters or lounges, and staff for the embarkation or disembarkation of passengers travelling on passenger services or on a cruise (k)

reservation — a booking of a specific departure of a passenger service or a cruise (r)

ship — a vessel used for navigation at sea or on inland waterways (l)

shipping incident — shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship (u)

terminal operator — a private or public body in the territory of a Member State responsible for the administration and management of a port terminal (s)

territory of a Member State — a territory to which the Treaty on the Functioning of the European Union applies as referred to in Article 355 thereof, under the conditions set out therein (b)

ticket — a valid document or other evidence of a transport contract (n)

ticket vendor — any retailer concluding transport contracts on behalf of a carrier (o)

tour operator — an organiser or retailer, other than a carrier, within the meaning of Article 2(2) and (3) of Directive 90/314/EEC (q)

transport contract — a contract of carriage between a carrier and a passenger for the provision of one or more passenger services or cruises (m)

travel agent — any retailer acting on behalf of a passenger or a tour operator for the conclusion of transport contracts (p)

Union carrier — a carrier established within the territory of a Member State or offering transport by passenger services operated to or from the territory of a Member State (e)