access conditions — relevant standards, guidelines and information on the accessibility of buses and/or of designated terminals including their facilities for disabled persons or persons with reduced mobility (k)

bus stop — any point other than a terminal where according to the specified route a regular service is scheduled to stop for passengers to board or alight (n)

cancellation — the non-operation of a regular service which was previously scheduled (p)

carrier — a natural or legal person, other than a tour operator, travel agent or ticket vendor, offering transport by regular or occasional services to the general public (e)

delay — a difference between the time the regular service was scheduled to depart in accordance with the published timetable and the time of its actual departure (q)

occasional services — services which do not fall within the definition of regular services and the main characteristic of which is the carriage by bus or coach of groups of passengers constituted on the initiative of the customer or the carrier himself (b)

performing carrier — a natural or legal person other than the carrier, who actually performs the carriage wholly or partially (f)

person with reduced mobility — any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotory, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the services made available to all passengers (j)

regular services — services which provide for the carriage of passengers by bus or coach at specified intervals along specified routes, passengers being picked up and set down at predetermined stopping points (a)

reservation — a booking of a seat on board a bus or coach for a regular service at a specific departure time (l)

terminal — a staffed terminal where according to the specified route a regular service is scheduled to stop for passengers to board or alight, equipped with facilities such as a check-in counter, waiting room or ticket office (m)

terminal managing body — an organisational entity in a Member State responsible for the management of a designated terminal (o)

ticket — a valid document or other evidence of a transport contract (d)

ticket vendor — any intermediary concluding transport contracts on behalf of a carrier (g)

tour operator — an organiser or retailer, other than the carrier, within the meaning of Article 2(2) and (3) of Directive 90/314/EEC (i)

transport contract — a contract of carriage between a carrier and a passenger for the provision of one or more regular or occasional services (c)

travel agent — any intermediary acting on behalf of a passenger for the conclusion of transport contracts (h)