ADR entity — borrowed from another act; this instrument states no meaning of its own (i)

alternative dispute resolution entity — borrowed from another act; this instrument states no meaning of its own (i)

alternative dispute resolution procedure — a procedure for the out-of-court resolution of disputes as referred to in Article 2 of this Regulation (h)

competent authority — borrowed from another act; this instrument states no meaning of its own (l)

complainant party — the consumer who or the trader that has submitted a complaint through the ODR platform (j)

consumer — borrowed from another act; this instrument states no meaning of its own (a)

electronic means — electronic equipment for the processing (including digital compression) and storage of data which is entirely transmitted, conveyed and received by wire, by radio, by optical means or by other electromagnetic means (g)

online marketplace — a service provider, as defined in point (b) of Article 2 of Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’) (11), which allows consumers and traders to conclude online sales and service contracts on the online marketplace’s website (f)

online sales or service contract — a sales or service contract where the trader, or the trader’s intermediary, has offered goods or services on a website or by other electronic means and the consumer has ordered such goods or services on that website or by other electronic means (e)

personal data — any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to that person’s physical, physiological, mental, economic, cultural or social identity (m)

respondent party — the consumer against whom or the trader against whom a complaint has been submitted through the ODR platform (k)

sales contract — borrowed from another act; this instrument states no meaning of its own (c)

service contract — borrowed from another act; this instrument states no meaning of its own (d)

trader — borrowed from another act; this instrument states no meaning of its own (b)