business day — a day on which the relevant payment service provider is open for business as required for the execution of a payment transaction (24)

competent authority — an authority designated as competent by a Member State in accordance with Article 21 (27)

consumer — any natural person who is acting for purposes which are outside his trade, business, craft or profession (1)

credit institution — a credit institution as defined in point (1) of Article 4(1) of Regulation (EU) No 575/2013 of the European Parliament and of the Council Regulation (EU) No 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms and amending Regulation (EU) No 648/2012 (OJ L 176, 27.6.2013, p. 1). (8)

credit interest rate — any rate at which interest is paid to the consumer in respect of funds held in a payment account (16)

credit transfer — a national or cross-border payment service for crediting a payee’s payment account with a payment transaction or a series of payment transactions from a payer’s payment account by the payment service provider which holds the payer’s payment account, based on an instruction given by the payer (20)

direct debit — a national or cross-border payment service for debiting a payer’s payment account, where a payment transaction is initiated by the payee on the basis of the payer’s consent (19)

durable medium — any instrument which enables the consumer to store information addressed personally to that consumer in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored (17)

fees — all charges and penalties, if any, payable by the consumer to the payment service provider for or in relation to services linked to a payment account (15)

framework contract — a payment service contract which governs the future execution of individual and successive payment transactions and which may contain the obligation and conditions for setting up a payment account (23)

funds — banknotes and coins, scriptural money, and electronic money as defined in point (2) of Article 2 of Directive 2009/110/EC of the European Parliament and of the Council Directive 2009/110/EC of the European Parliament and of the Council of 16 September 2009 on the taking up, pursuit and prudential supervision of the business of electronic money institutions amending Directives 2005/60/EC and 2006/48/EC and repealing Directive 2000/46/EC (OJ L 267, 10.10.2009, p. 7). (22)

legally resident in the Union — where a natural person has the right to reside in a Member State by virtue of Union or national law, including consumers with no fixed address and persons seeking asylum under the Geneva Convention of 28 July 1951 Relating to the Status of Refugees, the Protocol thereto of 31 January 1967 and other relevant international treaties (2)

overdraft facility — an explicit credit agreement whereby a payment service provider makes available to a consumer funds which exceed the current balance in the consumer’s payment account (25)

overrunning — a tacitly accepted overdraft whereby a payment service provider makes available to a consumer funds which exceed the current balance in the consumer’s payment account or the agreed overdraft facility (26)

payee — a natural or legal person who is the intended recipient of funds which have been the subject of a payment transaction (14)

payer — a natural or legal person who holds a payment account and allows a payment order from that payment account or, where there is no payer’s payment account, a natural or legal person who makes a payment order to a payee’s payment account (13)

payment account — an account held in the name of one or more consumers which is used for the execution of payment transactions (3)

payment instrument — borrowed from another act; this instrument states no meaning of its own (9)

payment order — any instruction by a payer or payee to his payment service provider requesting the execution of a payment transaction (12)

payment service — borrowed from another act; this instrument states no meaning of its own (4)

payment service provider — borrowed from another act; this instrument states no meaning of its own (7)

payment transaction — an act, initiated by the payer or by the payee, of placing, transferring or withdrawing funds, irrespective of any underlying obligations between the payer and the payee (5)

receiving payment service provider — the payment service provider to which the information required to perform the switching is transferred (11)

services linked to the payment account — all services related to the opening, operating and closing of a payment account, including payment services and payment transactions falling within the scope of point (g) of Article 3 of Directive 2007/64/EC and overdraft facilities and overrunning (6)

standing order — an instruction given by the payer to the payment service provider which holds the payer’s payment account to execute credit transfers at regular intervals or on predetermined dates (21)

switching service — upon a consumer’s request, transferring from one payment service provider to another either the information about all or some standing orders for credit transfers, recurring direct debits and recurring incoming credit transfers executed on a payment account, or any positive payment account balance from one payment account to the other, or both, with or without closing the former payment account (18)

transferring payment service provider — the payment service provider from which the information required to perform the switching is transferred (10)