borrower — a legal or natural person who has concluded a credit agreement with a credit institution, including its legal successor or assignee (3)

consumer — a natural person who, in credit agreements covered by this Directive, is acting for purposes which are outside his trade, business or profession (12)

credit agreement — an agreement as originally issued, modified or replaced, whereby a credit institution grants a credit in the form of a deferred payment, a loan or other similar financial accommodation (4)

credit institution — borrowed from another act; this instrument states no meaning of its own (1)

credit purchaser — any natural or legal person, other than a credit institution, that purchases a creditor’s rights under a non-performing credit agreement, or the non-performing credit agreement itself, in the course of its trade, business or profession, in accordance with applicable Union and national law (6)

credit service provider — a third party used by a credit servicer to perform any of the credit servicing activities (7)

credit servicer — a legal person that, in the course of its business, manages and enforces the rights and obligations related to a creditor’s rights under a non-performing credit agreement, or to the non-performing credit agreement itself, on behalf of a credit purchaser, and carries out at least one or more credit servicing activities (8)

credit servicing activities — one or more of the following activities: collecting or recovering from the borrower, in accordance with national law, any payments due related to a creditor’s rights under a credit agreement or to the credit agreement itself; renegotiating with the borrower, in accordance with national law, any terms and conditions related to a creditor’s rights under a credit agreement, or of the credit agreement itself, in line with the instructions given by the credit purchaser, where the credit servicer is not a credit intermediary as defined in Article 3, point (f), of Directive 2008/48/EC or in Article 4, point (5), of Directive 2014/17/EU; administering any complaints relating to a creditor’s rights under a credit agreement or to the credit agreement itself; informing the borrower of any changes in interest rates or charges or of any payments due related to a creditor’s rights under a credit agreement or to the credit agreement itself (9)

credit servicing agreement — a written contract concluded between a credit purchaser and a credit servicer concerning the services to be provided by the credit servicer on behalf of the credit purchaser (5)

creditor — a credit institution that has issued a credit, or a credit purchaser (2)

home Member State — with respect to a credit servicer, the Member State in which its registered office is situated or, if under its national law it has no registered office, the Member State in which its head office is situated or, with respect to a credit purchaser, the Member State in which the credit purchaser or its representative is domiciled, or its registered office is situated or, if under its national law it has no registered office, the Member State in which its head office is situated (10)

host Member State — the Member State, other than the home Member State, in which a credit servicer has established a branch or where it provides credit servicing activities, and in any event where the borrower is domiciled, or its registered office is situated or, if under its national law it has no registered office, the Member State in which its head office is situated (11)

non-performing credit agreement — a credit agreement that is classified as a non-performing exposure in accordance with Article 47a of Regulation (EU) No 575/2013 (13)