Article 4

Prior information 1. In good time prior to the conclusion of any distance contract, the consumer shall be provided with the following information: the identity of the supplier and, in the case of contracts requiring payment in advance, his address; the main characteristics of the goods or services; the price of the goods or services including all taxes; delivery costs, where appropriate; the arrangements for payment, delivery or performance; the existence of a right of withdrawal, except in the cases referred to in Article 6 (3); the cost of using the means of distance communication, where it is calculated other than at the basic rate; the period for which the offer or the price remains valid; where appropriate, the minimum duration of the contract in the case of contracts for the supply of products or services to be performed permanently or recurrently. 2. The information referred to in paragraph 1, the commercial purpose of which must be made clear, shall be provided in a clear and comprehensible manner in any way appropriate to the means of distance communication used, with due regard, in particular, to the principles of good faith in commercial transactions, and the principles governing the protection of those who are unable, pursuant to the legislation of the Member States, to give their consent, such as minors. 3. Moreover, in the case of telephone communications, the identity of the supplier and the commercial purpose of the call shall be made explicitly clear at the beginning of any conversation with the consumer.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-22 · Text as adopted (Official Journal); later amendments are not incorporated in this text.