3.

In the first place, the consumer may require the seller to repair the goods or he may require the seller to replace them, in either case free of charge, unless this is impossible or disproportionate. A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account: — the value the goods would have if there were no lack of conformity, — the significance of the lack of conformity, and — whether the alternative remedy could be completed without significant inconvenience to the consumer. Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required the goods.

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Source: EUR-Lex CELLAR · retrieved 2026-08-05 · Text as consolidated on 2011-12-12; changes after this date are not shown.