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4.

Framework Directive
Directive 2002/21/EC of the European Parliament and of the Council of 7 March 2002 on a common regulatory framework for electronic communications networks and services (Framework Directive) · European Union

The national regulatory authorities shall promote the interests of the citizens of the European Union by inter alia: ensuring all citizens have access to a universal service specified in Directive 2002/22/EC (Universal Service Directive); ensuring a high level of protection for consumers in their dealings with suppliers, in particular by ensuring the availability of simple and inexpensive dispute resolution procedures carried out by a body that is independent of the parties involved; contributing to ensuring a high level of protection of personal data and privacy; promoting the provision of clear information, in particular requiring transparency of tariffs and conditions for using publicly available electronic communications services; addressing the needs of specific social groups, in particular disabled users; and ensuring that the integrity and security of public communications networks are maintained.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.