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Directive 2002/92/EC of the European Parliament and of the Council of 9 December 2002 on insurance mediation · European Union
All information to be provided to customers in accordance with Article 12 shall be communicated: on paper or on any other durable medium available and accessible to the customer; in a clear and accurate manner, comprehensible to the customer; in an official language of the Member State of the commitment or in any other language agreed by the parties.
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Source: EUR-Lex (Cellar) · retrieved 2026-10-11 · Text as adopted (Official Journal); later amendments are not incorporated in this text.