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Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA relevance) - Commission Statement · European Union

When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure: for two hours or more in the case of flights of 1500 kilometres or less; or for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or for four hours or more in the case of all flights not falling under (a) or (b), the assistance specified in Article 9(1)(a) and 9(2); and when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and when the delay is at least five hours, the assistance specified in Article 8(1)(a). passengers shall be offered by the operating air carrier:

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Source: EUR-Lex (Cellar) · retrieved 2026-11-04 · Text as adopted (Official Journal); later amendments are not incorporated in this text.