1.

To the extent necessary to achieve the objectives of this Regulation, Member States shall inform each other and the Commission of their activities of Community interest in areas such as: the training of their consumer protection enforcement officials, including language training and the organisation of training seminars; the collection and classification of consumer complaints; the development of sector-specific networks of competent officials; the development of information and communication tools; the development of standards, methodologies and guidelines for consumer protection enforcement officials; the exchange of their officials. Member States may, in cooperation with the Commission, carry out common activities in the areas referred to in (a) to (f). The Member States shall, in cooperation with the Commission, develop a common framework for the classification of consumer complaints.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-11 · Text as adopted (Official Journal); later amendments are not incorporated in this text.