1.

Member States shall ensure that recipients can obtain, in their Member State of residence, the following information: general information on the requirements applicable in other Member States relating to access to, and exercise of, service activities, in particular those relating to consumer protection; general information on the means of redress available in the case of a dispute between a provider and a recipient; the contact details of associations or organisations, including the centres of the European Consumer Centres Network, from which providers or recipients may obtain practical assistance. Where appropriate, advice from the competent authorities shall include a simple step-by-step guide. Information and assistance shall be provided in a clear and unambiguous manner, shall be easily accessible at a distance, including by electronic means, and shall be kept up to date.

← Article 21 · All articles · art_21__para_1__text_1 →

Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.