B.

In relation to the performance of its activities, the external service provider shall, with regard to the conduct of staff: ensure that its staff are appropriately trained; ensure that its staff in the performance of their duties: receive applicants courteously, respect the human dignity and integrity of applicants, do not discriminate against persons on grounds of sex, racial or ethnic origin, religion or belief, disability, age or sexual orientation, and respect the rules of confidentiality which shall also apply once members of staff have left their job or after suspension or termination of the legal instrument; provide identification of the staff working for the external service provider at all times; prove that its staff do not have criminal records and have the requisite expertise.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-14 · Text as adopted (Official Journal); later amendments are not incorporated in this text.