(a) Assistance at designated terminals

Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 Text with EEA relevance · European Union

Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to: communicate their arrival at the terminal and their request for assistance at designated points, move from the designated point to the check-in counter, waiting room and embarkation area, board the vehicle, with the provision of lifts, wheelchairs or other assistance needed, as appropriate, load their luggage, retrieve their luggage, alight from the vehicle, carry a recognised assistance dog on board a bus or coach, proceed to the seat;

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Source: EUR-Lex (Cellar) · retrieved 2026-11-09 · Text as adopted (Official Journal); later amendments are not incorporated in this text.