6.2.2. Exploring new forms of innovation, with special emphasis on social innovation and creativity, and understanding how all forms of innovation are developed, succeed or fail

Social innovation generates new goods, services, processes and models that meet societal needs and create new social relationships. As means of innovation are constantly changing, further research is needed into the development of all forms of innovation and the way innovation meets the needs of society. It is important to understand how social innovation and creativity may lead to change in existing structures, practices and policies and how they can be encouraged and scaled-up. It is important to assess the impact of on-line platforms on networking citizens. Support will also be given to the use of design in companies, networking and experimentation of the use of ICT for improving learning processes, as well as to networks of social innovators and social entrepreneurs. Research will also focus on the processes of innovation and how they develop, succeed or fail (including risk taking and the role of different regulatory environments). It will be essential to promote innovation in order to foster efficient, open and citizen-centric public services (e.g. eGovernment). This will require multidisciplinary research on new technologies and large-scale innovation related in particular to digital privacy, interoperability, personalised electronic identification, open data, dynamic user interfaces, lifelong learning and e-learning platforms, distributed learning systems, citizen-centric public service configuration and integration and innovation driven by users, including in social sciences and the humanities. Such actions will also address social network dynamics and crowd-sourcing and smart-sourcing for co-production of solutions addressing social problems, based, for example, on open data sets. They will help to manage complex decision making, in particular the handling and analysis of huge quantities of data for collaborative policy modelling, simulation of decision making, visualisation techniques, process modelling and participatory systems as well as to analyse changing relationships between citizens and the public sector. Specific measures shall be developed to involve the public sector as an agent for innovation and change, at national and Union level, in particular through policy support and cross-border innovation measures at the widest geographical level enabling the smart use of ICT in and by public administrations for seamless delivery of public services for citizens and businesses.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-04 · Text as adopted (Official Journal); later amendments are not incorporated in this text.