Article 20 › 6 Directive on consumer ADR — DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE…

Article 20 › 6

Directive on consumer ADR

DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) · European Union

By 9 July 2018, and every four years thereafter, each competent authority shall publish and send to the Commission a report on the development and functioning of ADR entities. That report shall in particular: (a) identify best practices of ADR entities; (b) point out the shortcomings, supported by statistics, that hinder the functioning of ADR entities for both domestic and cross-border disputes, where appropriate; (c) make recommendations on how to improve the effective and efficient functioning of ADR entities, where appropriate.

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Source: EUR-Lex CELLAR · retrieved 2026-07-30