Article 5 › 6 Directive on consumer ADR — DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE…

Article 5 › 6

Directive on consumer ADR

DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) · European Union

Where, in accordance with the procedural rules referred to in paragraph 4, an ADR entity is unable to consider a complaint that has been submitted to it, a Member State shall not be required to ensure that the consumer can submit his complaint to another ADR entity.

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Source: EUR-Lex CELLAR · retrieved 2026-07-30