Article 9 › 2

In ADR procedures which aim at resolving the dispute by proposing a solution, Member States shall ensure that: (a) The parties have the possibility of withdrawing from the procedure at any stage if they are dissatisfied with the performance or the operation of the procedure. They shall be informed of that right before the procedure commences. Where national rules provide for mandatory participation by the trader in ADR procedures, this point shall apply only to the consumer. (b) The parties, before agreeing or following a proposed solution, are informed that: (i) they have the choice as to whether or not to agree to or follow the proposed solution; (ii) participation in the procedure does not preclude the possibility of seeking redress through court proceedings; (iii) the proposed solution may be different from an outcome determined by a court applying legal rules. (c) The parties, before agreeing to or following a proposed solution, are informed of the legal effect of agreeing to or following such a proposed solution. (d) The parties, before expressing their consent to a proposed solution or amicable agreement, are allowed a reasonable period of time to reflect.

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Source: EUR-Lex CELLAR · retrieved 2026-07-30