art_4__para_1

1. For the purposes of this Regulation: ‘consumer’ means a consumer as defined in point (a) of Article 4(1) of Directive 2013/11/EU; ‘trader’ means a trader as defined in point (b) of Article 4(1) of Directive 2013/11/EU; ‘sales contract’ means a sales contract as defined in point (c) of Article 4(1) of Directive 2013/11/EU; ‘service contract’ means a service contract as defined in point (d) of Article 4(1) of Directive 2013/11/EU; ‘online sales or service contract’ means a sales or service contract where the trader, or the trader’s intermediary, has offered goods or services on a website or by other electronic means and the consumer has ordered such goods or services on that website or by other electronic means; ‘online marketplace’ means a service provider, as defined in point (b) of Article 2 of Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’) (11), which allows consumers and traders to conclude online sales and service contracts on the online marketplace’s website; ‘electronic means’ means electronic equipment for the processing (including digital compression) and storage of data which is entirely transmitted, conveyed and received by wire, by radio, by optical means or by other electromagnetic means; ‘alternative dispute resolution procedure’ (‘ADR procedure’) means a procedure for the out-of-court resolution of disputes as referred to in Article 2 of this Regulation; ‘alternative dispute resolution entity’ (‘ADR entity’) means an ADR entity as defined in point (h) of Article 4(1) of Directive 2013/11/EU; ‘complainant party’ means the consumer who or the trader that has submitted a complaint through the ODR platform; ‘respondent party’ means the consumer against whom or the trader against whom a complaint has been submitted through the ODR platform; ‘competent authority’ means a public authority as defined in point (i) of Article 4(1) of Directive 2013/11/EU; ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to that person’s physical, physiological, mental, economic, cultural or social identity.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-05 · Text as adopted (Official Journal); later amendments are not incorporated in this text.