art_7__para_2

2. The ODR contact points shall provide support to the resolution of disputes relating to complaints submitted through the ODR platform by fulfilling the following functions: if requested, facilitating communication between the parties and the competent ADR entity, which may include, in particular: assisting with the submission of the complaint and, where appropriate, relevant documentation; providing the parties and ADR entities with general information on consumer rights in relation to sales and service contracts which apply in the Member State of the ODR contact point which hosts the ODR advisor concerned; providing information on the functioning of the ODR platform; providing the parties with explanations on the procedural rules applied by the ADR entities identified; informing the complainant party of other means of redress when a dispute cannot be resolved through the ODR platform; submitting, based on the practical experience gained from the performance of their functions, every two years an activity report to the Commission and to the Member States.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-05 · Text as adopted (Official Journal); later amendments are not incorporated in this text.