art_9__para_5 Regulation on consumer ODR — Regulation (EU) No 524/2013 of the European Parliament and…

art_9__para_5

Regulation on consumer ODR

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) · European Union

5. The information referred to in point (b) of paragraph 3 and in points (b) and (c) of paragraph 4 shall include a description of the following characteristics of each ADR entity: the name, contact details and website address of the ADR entity; the fees for the ADR procedure, if applicable; the language or languages in which the ADR procedure can be conducted; the average length of the ADR procedure; the binding or non-binding nature of the outcome of the ADR procedure; the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with Article 5(4) of Directive 2013/11/EU.

← (d) · All articles · (a) →

Source: EUR-Lex (Cellar) · retrieved 2026-11-05 · Text as adopted (Official Journal); later amendments are not incorporated in this text.