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Directive 2014/92/EU of the European Parliament and of the Council of 23 July 2014 on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features Text with EEA relevance · European Union

Member States shall ensure that payment service providers make available to consumers the following information about the switching service: the roles of the transferring and receiving payment service provider for each step of the switching process, as indicated in Article 10; the time-frame for completion of the respective steps; the fees, if any, charged for the switching process; any information that the consumer will be asked to provide; and the alternative dispute resolution procedures referred to in Article 24. Member States may require that payment service providers also make available other information, including, where applicable, the information necessary for the identification of the deposit guarantee scheme within the Union of which the payment service provider is a member.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.