ANNEX I

Services provided in the physical presence of the provider and the recipient, even if they involve the use of electronic devices: medical examinations or treatment at a doctor's surgery using electronic equipment where the patient is physically present; consultation of an electronic catalogue in a shop with the customer on site; plane ticket reservation at a travel agency in the physical presence of the customer by means of a network of computers; electronic games made available in a video arcade where the customer is physically present. services having material content even though provided via electronic devices: automatic cash or ticket dispensing machines (banknotes, rail tickets); access to road networks, car parks, etc., charging for use, even if there are electronic devices at the entrance/exit controlling access and/or ensuring correct payment is made, offline services: distribution of CD-ROMs or software on diskettes, services which are not provided via electronic processing/inventory systems: voice telephony services; telefax/telex services; services provided via voice telephony or fax; telephone/telefax consultation of a doctor; telephone/telefax consultation of a lawyer; telephone/telefax direct marketing. Services provided by transmitting data without individual demand for simultaneous reception by an unlimited number of individual receivers (point to multipoint transmission): television broadcasting services (including near-video on-demand services), covered by point (e) of Article 1(1) of Directive 2010/13/EU; radio broadcasting services; (televised) teletext.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.