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3.

If any of the travel services are not performed in accordance with the package travel contract, the organiser shall remedy the lack of conformity, unless that: is impossible; or entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected. If the organiser, in accordance with point (a) or point (b) of the first subparagraph of this paragraph, does not remedy the lack of conformity, Article 14 shall apply.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-11 · Text as adopted (Official Journal); later amendments are not incorporated in this text.