I

Non-life risks classified under classes 1 to 18 in Part A of Annex I to Directive 2009/138/EC: minimum necessary knowledge of terms and conditions of policies offered, including ancillary risks if covered by such policies; minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law; minimum necessary knowledge of claims handling; minimum necessary knowledge of complaints handling; minimum necessary knowledge of assessing customer needs; minimum necessary knowledge of the insurance market; minimum necessary knowledge of business ethics standards; and minimum necessary financial competency.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.