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Directive (EU) 2016/97 of the European Parliament and of the Council of 20 January 2016 on insurance distribution (recast)Text with EEA relevance · European Union
All information to be provided in accordance with Articles 18, 19, 20 and 29 shall be communicated to the customer: on paper; in a clear and accurate manner, comprehensible to the customer; in an official language of the Member State in which the risk is situated or of the Member State of the commitment or in any other language agreed upon by the parties; and free of charge.
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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.