5.

The information referred to in Articles 18, 19, 20 and 29 may be provided by means of a website if it is addressed personally to the customer or if the following conditions are met: the provision of that information by means of a website is appropriate in the context of the business conducted between the insurance distributor and the customer; the customer has consented to the provision of that information by means of a website; the customer has been notified electronically of the address of the website, and the place on the website where that information can be accessed; it is ensured that that information remains accessible on the website for such period of time as the customer may reasonably need to consult it.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.