4.
In order to determine the significance of the impact of an incident, the following parameters in particular shall be taken into account: the number of users affected by the disruption of the essential service; the duration of the incident; the geographical spread with regard to the area affected by the incident.
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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.