1.

The Member States and the Commission shall, for the purposes of complying with Article 4, ensure that, before users have to identify themselves prior to launching the procedure, they have access to a sufficiently comprehensive, clear and user-friendly explanation of the following elements, where applicable, of the procedures referred to in point (b) of Article 2(2): the relevant steps of the procedure to be taken by the user, including any exception, under Article 6(3), to the obligation of Member States to offer the procedure fully online; the name of the competent authority responsible for the procedure, including its contact details; the accepted means of authentication, identification and signature for the procedure; the type and format of evidence to be submitted; the means of redress or appeal which are generally available in the event of disputes with the competent authorities; the applicable fees and the online methods of payment; any deadlines to be respected by the user or by the competent authority and where no deadlines exist, the average, estimated or indicative time that the competent authority needs to complete the procedure; any rules concerning a lack of reply from the competent authority and the legal consequences thereof for the users, including tacit approval or administrative silence arrangements; any additional languages in which the procedure can be carried out.

← Article 10 · All articles · art_10__para_1__text_1 →

Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.