2.

In the event of a deterioration in the quality of the information, of the procedures and of the assistance or problem-solving services referred to in paragraph 1 provided by the competent authorities, the Commission shall, taking into account the seriousness and persistence of the deterioration, take one or more of the following measures: inform the relevant national coordinator and ask for remedial action; submit for discussion in the gateway coordination group recommended actions to improve compliance with the quality requirements; send a letter with recommendations to the Member State concerned; temporarily disconnect the information, the procedure, or the assistance or problem-solving service from the gateway.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.