2.

The procedures referred to in paragraph 1 shall be considered to be fully online where: the identification of users, the provision of information and supporting evidence, signature and final submission can all be carried out electronically at a distance, through a service channel which enables users to fulfil the requirements related to the procedure in a user-friendly and structured way; users are provided with an automatic acknowledgement of receipt, unless the output of the procedure is delivered immediately; the output of the procedure is delivered electronically, or where necessary to comply with applicable Union or national law, delivered by physical means; and users are provided with an electronic notification of completion of the procedure.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.