3.

Where necessary to meet the needs of the users, the national coordinator may propose to the Commission that links to assistance or problem-solving services provided by private or semi-private entities are included in the gateway, where those services meet the following conditions: they offer information or assistance within the areas, and for the purposes, covered by this Regulation and are complementary to services already included in the gateway; they are offered free of charge or at a price which is affordable for micro-enterprises, non-profit organisations and citizens; and they comply with the requirements laid down in Articles 8, 11 and 16.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-29 · Text as adopted (Official Journal); later amendments are not incorporated in this text.