Article 14 › 4

The consumer shall be entitled to either a proportionate reduction of the price in accordance with paragraph 5 where the digital content or digital service is supplied in exchange for a payment of a price, or the termination of the contract in accordance with paragraph 6, in any of the following cases: (a) the remedy to bring the digital content or digital service into conformity is impossible or disproportionate in accordance with paragraph 2; (b) the trader has not brought the digital content or digital service into conformity in accordance with paragraph 3; (c) a lack of conformity appears despite the trader's attempt to bring the digital content or digital service into conformity; (d) the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination of the contract; or (e) the trader has declared, or it is clear from the circumstances, that the trader will not bring the digital content or digital service into conformity within a reasonable time, or without significant inconvenience for the consumer.

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Source: EUR-Lex CELLAR · retrieved 2026-07-30