Article 11 › 4 P2B — REGULATION (EU) 2019/1150 OF THE EUROPEAN PARLIAMENT AND OF…

Article 11 › 4

P2B

REGULATION (EU) 2019/1150 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services (Text with EEA relevance) · European Union

Providers of online intermediation services shall establish and make easily available to the public information on the functioning and effectiveness of their internal complaint-handling system. They shall verify the information at least annually and where significant changes are needed, they shall update that information. That information shall include the total number of complaints lodged, the main types of complaints, the average time period needed to process the complaints and aggregated information regarding the outcome of the complaints.

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Source: EUR-Lex CELLAR · retrieved 2026-08-27