(a)
paragraph 1 is amended as follows: point (a) is replaced by the following: ‘(a) collecting, analysing and reporting on consumer trends, such as the development of costs and charges of retail financial services and products in Member States;’; the following points are inserted: ‘(aa) undertaking in-depth thematic reviews of market conduct, building a common understanding of markets practices in order to identify potential problems and analyse their impact; (ab) developing retail risk indicators for the timely identification of potential causes of consumer and investor harm;’; the following points are added: ‘(e) contributing to a level playing field in the internal market where consumers and other users of financial services have fair access to financial services and products; (f) coordinating mystery shopping activities of competent authorities, if applicable.’;
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Source: EUR-Lex (Cellar) · retrieved 2026-10-14 · Text as adopted (Official Journal); later amendments are not incorporated in this text.