1.

Member States shall require that credit purchasers and credit servicers, in their relationships with borrowers: act in good faith, fairly and professionally; provide information to borrowers that is not misleading, unclear or false; respect and protect the personal information and privacy of borrowers; communicate with borrowers in a way that does not constitute harassment, coercion or undue influence.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-12 · Text as adopted (Official Journal); later amendments are not incorporated in this text.