Article 10 — Out-of-court complaint and redress procedures — REGULATION (EU) 2021/1230 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 14…

Article 10 — Out-of-court complaint and redress procedures

REGULATION (EU) 2021/1230 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 14 July 2021 on cross-border payments in the Union (codification) (Text with EEA relevance) · European Union

1. Member States shall provide for adequate and effective out-of-court complaint and redress procedures for the settlement of disputes concerning rights and obligations arising under this Regulation between payment service users and their payment service providers. For those purposes, Member States shall designate the responsible bodies. 2. Member States shall notify the Commission without delay of any change concerning the bodies of which it was notified in accordance with Article 11(2) of Regulation (EC) No 924/2009. 3. Member States may provide that this Article applies only to payment service users which are consumers or micro-enterprises. In that event, Member States shall inform the Commission accordingly.

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Source: EUR-Lex CELLAR · retrieved 2026-08-27