Recital 18

(18) Democratic life and key public services also depend crucially on digital technologies. Every citizen and business should be able to interact digitally with public administrations. Several parameters of such interactions, including user-centricity and transparency, should be monitored in DESI. Key public services, including electronic health records, should be fully accessible on a voluntary basis as a best-in-class digital environment providing for easy-to-use, efficient, trustworthy and personalised services and tools with high security and privacy standards. Such key public services should also cover services that are relevant for major life events for natural persons, such as losing or finding a job, studying, owning or driving a car, or starting up a business, and for legal persons in their professional life-cycle. Offline accessibility of services should nevertheless be maintained while transitioning to digital tools.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-08 · Text as adopted (Official Journal); later amendments are not incorporated in this text.