Article 32 › 1

Where a provider of an online platform allowing consumers to conclude distance contracts with traders becomes aware, irrespective of the means used, that an illegal product or service has been offered by a trader to consumers located in the Union through its services, that provider shall inform, insofar as it has their contact details, consumers who purchased the illegal product or service through its services of the following: (a) the fact that the product or service is illegal; (b) the identity of the trader; and (c) any relevant means of redress. The obligation laid down in the first subparagraph shall be limited to purchases of illegal products or services made within the six months preceding the moment that the provider became aware of the illegality.

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Source: EUR-Lex CELLAR · retrieved 2026-08-26