Recital 27

Directive (EU) 2023/2673 of the European Parliament and of the Council of 22 November 2023 amending Directive 2011/83/EU as regards financial services contracts concluded at a distance and repealing Directive 2002/65/EC (Text with EEA relevance) · European Union

(27) The information requirements should be modernised and made future-proof. Therefore, the trader should communicate to the consumer its telephone number, but also its email address or details of other means of communication which can encompass various methods of communication, as well as the information on where to address complaints. The requirements on the complaint-handling policy can be determined by Member States. Consumers should be informed about the specific additional costs of using the means of distance communication. Some traders use automated decision-making to differentiate prices between different consumer groups and in certain cases prices are adapted to the consumers’ individual price sensitivity. For that reason, consumers should be informed before they are bound by a distance contract that the price of the financial service was personalised on the basis of automated decision-making.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-11 · Text as adopted (Official Journal); later amendments are not incorporated in this text.