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Article 36 — Recall notice

GPSR
REGULATION (EU) 2023/988 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (Text with EEA relevance) · European Union

1. Where information on a product safety recall is provided to consumers in a written form, in accordance with Article 35(1) and (4), it shall take the form of a recall notice. 2. A recall notice which can be easily understood by consumers shall be available in the language(s) of the Member State(s) where the product has been made available on the market and include the following elements: (a) a headline consisting of the words ‘Product safety recall’; (b) a clear description of the recalled product, including: (i) picture, name and brand of the product; (ii) product identification numbers, such as batch or serial number, and, if applicable, graphical indication of where to find them on the product; and (iii) information on when, where and by whom the product was sold, if available; (c) a clear description of the hazard associated with the recalled product, avoiding any elements that may decrease consumers’ perception of risk, such as by using terms and expressions such as ‘voluntary’, ‘precautionary’, ‘discretionary’, ‘in rare situations’ or ‘in specific situations’ or by indicating that there have been no reported accidents; (d) a clear description of the action consumers should take, including an instruction to immediately stop using the recalled product; (e) a clear description of the remedies available to consumers in accordance with Article 37; (f) a free phone number or interactive online service, where consumers can get more information in relevant official language(s) of the Union; and (g) encouragement to share the information about the recall with other persons, if appropriate. 3. The Commission shall, by means of implementing acts, set out the template for a recall notice, taking into account scientific and market developments. Those implementing acts shall be adopted in accordance with the advisory procedure referred to in Article 46(2). That template shall be made available by the Commission in a format that enables economic operators to easily create a recall notice, including in accessible formats for persons with disabilities.

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Source: EUR-Lex CELLAR · retrieved 2026-08-26