Article 36 › 2

A recall notice which can be easily understood by consumers shall be available in the language(s) of the Member State(s) where the product has been made available on the market and include the following elements: (a) a headline consisting of the words ‘Product safety recall’; (b) a clear description of the recalled product, including: (i) picture, name and brand of the product; (ii) product identification numbers, such as batch or serial number, and, if applicable, graphical indication of where to find them on the product; and (iii) information on when, where and by whom the product was sold, if available; (c) a clear description of the hazard associated with the recalled product, avoiding any elements that may decrease consumers’ perception of risk, such as by using terms and expressions such as ‘voluntary’, ‘precautionary’, ‘discretionary’, ‘in rare situations’ or ‘in specific situations’ or by indicating that there have been no reported accidents; (d) a clear description of the action consumers should take, including an instruction to immediately stop using the recalled product; (e) a clear description of the remedies available to consumers in accordance with Article 37; (f) a free phone number or interactive online service, where consumers can get more information in relevant official language(s) of the Union; and (g) encouragement to share the information about the recall with other persons, if appropriate.

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Source: EUR-Lex CELLAR · retrieved 2026-08-26