Article 9 › 12
GPSR
Manufacturers shall investigate complaints submitted, and information received on accidents, that concern the safety of products they made available on the market and which have been alleged to be dangerous by the complainant, and shall keep an internal register of those complaints as well as of product recalls and any corrective measures taken to bring the product into conformity.
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Source: EUR-Lex CELLAR · retrieved 2026-08-26