(a)

From 20 June 2025 or from one month after the date of placement on the market, whichever is later, manufacturers, importers or authorised representatives shall, at least until 7 years after the date of end of placement on the market, provide access to repair and maintenance information to professional repairers for parts covered by points 1(a) and (c) in the following conditions, unless that information is made publicly available at the free access website of the manufacturer, importer or authorised representative: The manufacturer’s, importer’s or authorised representative’s website shall indicate the process for professional repairers to register for access to information; to accept such a request, the manufacturers, importers or authorised representatives may only require the professional repairer to demonstrate that: the professional repairer has the technical competence to repair mobile phones other than smartphones and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates. Reference to an official registration system as professional repairer, where such system exists in the Member States concerned, shall be accepted as proof of compliance with this point; the professional repairer is covered by insurance covering liabilities resulting from its activity regardless of whether this is required by the Member State; Manufacturers, importers or authorised representatives shall accept or refuse the registration within 5 working days from the date of request. In the case of refusal, a clear justification will be provided to the requestee outlining the reasons behind such decision, which shall be revoked, if the same professional repairer requests to be registered with updated information, which complies with the conditions for being granted access; Manufacturers, importers or authorised representatives may charge reasonable and proportionate fees for access to the repair and maintenance information or for receiving regular updates of such information. The registration as such shall be provided for free. A fee shall be considered reasonable in particular if it does not discourage access by failing to take into account the extent to which the professional repairer uses the information; Once registered, a professional repairer shall have access, within 1 working day after requesting it, to the requested repair and maintenance information. The information may be provided for an equivalent model or model of the same family, if relevant; The repair and maintenance information referred to in point (a) shall contain the level of detail needed to be able to replace parts covered by point 1(a) and (c) and shall at least include: the unequivocal product identification; a disassembly map or exploded view; wiring and connection diagrams, as required for failure analysis; electronic board diagrams; a list of necessary repair and test equipment; technical manual of instructions for repair, including marking of the individual steps; diagnostic fault and error information (including manufacturer-specific codes, where applicable); component and diagnosis information (such as minimum and maximum theoretical values for measurements); instructions for software and firmware (including reset software); information on how to access data records of reported failure incidents stored on the device, where applicable, with theexception of personal identifiable information such as related to user behavior and location information; information on how to access professional repair, including the internet webpages, addresses and contact details of professional repairers registered in accordance with points 2 (a) and (b); Without prejudice to intellectual property rights, third parties shall be allowed to use and publish unaltered repair and maintenance information initially published by the manufacturer, importer or authorised representative and covered by point (e) once the manufacturer, importer or authorised representative terminates access to that information after the end of the period of access to repair and maintenance information.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-03 · Text as adopted (Official Journal); later amendments are not incorporated in this text.