Article 14 › 4

Member States shall ensure that complainants are entitled to: (a) request appropriate follow-up on the complaint from the company with which they have filed a complaint pursuant to paragraph 1; (b) meet with the company’s representatives at an appropriate level to discuss actual or potential severe adverse impacts that are the subject matter of the complaint, and potential remediation in accordance with Article 12; (c) be provided by the company with the reasons a complaint has been considered founded or unfounded and, where considered founded, with information on the steps and actions taken or to be taken.

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Source: EUR-Lex CELLAR · retrieved 2026-08-27