art_4__para_4

4. The European Repair Information Form shall specify the following conditions of repair in a clear and comprehensible manner: the identity of the repairer; the geographical address at which the repairer is established as well as the repairer’s telephone number and email address and, if available, other means of online communication which enable the consumer to contact, and communicate with, the repairer in a quick, efficient and accessible manner; the good to be repaired; the nature of the defect and the type of repair suggested; the price or, if the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated and the maximum price for the repair; the time needed to complete the repair; the availability of temporary replacement goods during the time of repair and the costs of temporary replacement, if any, for the consumer; the place where the consumer hands over the good for repair; where applicable, the availability of ancillary services, such as removal, installation and transportation, offered by the repairer, and the detailed costs of those services, if any, for the consumer; the period of validity of the European Repair Information Form; where applicable, additional information.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-12 · Text as adopted (Official Journal); later amendments are not incorporated in this text.