Recital 10

(10) Repairers are to provide consumers with key information on their repair services. In order to facilitate the consumer’s free choice to decide by whom to have goods repaired and to help identify and choose suitable repair services, repairers should be able to use on a voluntary basis the standardised European Repair Information Form provided in Annex I to this Directive. The European Repair Information Form should comprise the key parameters that influence consumer repair decisions, such as the nature of the defect, the price and the time within which the repairer undertakes to complete the repair. If the repairer offers additional services such as transportation, the individual costs of those services should be indicated. Information in the European Repair Information Form should be provided to consumers in a clear and comprehensible manner and in line with the accessibility requirements of Directive (EU) 2019/882 of the European Parliament and of the Council (9). The European Repair Information Form could allow consumers to assess and easily compare repair services, including alternative repair offers, and facilitate the provision of information on repair services, in particular for micro, small and medium-sized enterprises. Repairers would gain more legal certainty since by using and filling in correctly the European Repair Information Form, they would be deemed to fulfil their legal obligations, in particular with respect to provision of certain pre-contractual information pursuant to Directive 2011/83/EU of the European Parliament and the Council (10). The standardised presentation of key information via the European Repair Information Form would improve clarity and transparency contributing to greater consumer trust in repair services.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-12 · Text as adopted (Official Journal); later amendments are not incorporated in this text.