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Case number and name | Issue(s) | Section(s) in the Notice 1999 C-423/97 – Travel–Vac | Directive 85/577/EEC – Scope – Time–share contracts – Right of renunciation | 2.1. Contracts concluded outside the trader’s business premises 2005 C-20/03 – Burmanjer | Itinerant sale – Conclusion of contracts for subscriptions to periodicals – Prior authorisation | 1.4. Mixed purpose contracts 2009 C-489/07 – Messner | Directive 97/7/EC – Consumer protection – Distance contracts – Exercise by the consumer of the right of withdrawal – Compensation for use to be paid to the seller | 5.5.4. Consumer’s liability for mishandling of the goods 2012 C-49/11 – Content Services | Directive 97/7/EC – Distance contracts – Consumer information – Information given or received – Durable medium – Meaning – Hyperlink on the website of the supplier – Right of withdrawal | 4.4. Confirmation of the contract 2016 C-149/15 – Wathelet | Directive 1999/44/EC – Sale of consumer goods and associated guarantees – Scope – Concept of ‘seller’ – Intermediary – Exceptional circumstances | 3.2.2. Trader’s identity and contact details 2017 C-375/15 – BAWAG | Directive 2007/64/EC – Payment services in the internal market – Framework contracts – Prior general information – Obligation to provide that information on paper or on another durable medium – Information transmitted by means of the electronic mailbox of an online banking website | 4.4. Confirmation of the contract C-586/15 – Zentrale zur Bekämpfung unlauteren Wettbewerbs Frankfurt am Main | Directive 2011/83/EU – Article 21 – Communication by telephone – Operation of a telephone line by a trader to enable consumers to contact him in relation to a contract concluded – Prohibition on applying a rate higher than the basic rate – Concept of ‘basic rate’ | 9. Communication by Telephone 2018 C-105/17 – Kamenova | Directive 2005/29/EC – Article 2(b) and (d) – Directive 2011/83/EU – Article 2(2) – Concepts of ‘trader’ and ‘commercial practices’ | 1.1. The definitions of ‘trader’ and ‘consumer’ 3.4.2. Status of the contractual party C-332/17 – Starman | Directive 2011/83/EU – Article 21 – Consumer contracts – Telephone communications – Practice of a telecommunication services provider consisting in offering its customers who have already concluded a contract a speed dial number at a rate higher than the basic rate | 9. Communication by Telephone C-485/17 – Verbraucherzentrale Berlin | Directive 2011/83/EU – Article 2(9) – Concept of ‘business premises’ – Criteria – Sales contract concluded on a stand run by a trader at a trade fair | 2.1. Contracts concluded outside the trader’s business premises 2019 C-430/17 – Walbusch Walter Busch | Directive 2011/83/EU – Distance contracts – Article 6(1)(h) – Obligation to provide information on the right of withdrawal – Article 8(4) – Contract concluded through a means of distance communication which allows limited space or time to display the information – Meaning of ‘limited space or time to display the information’ – Brochure inserted in a periodical – Mail order coupon containing a hyperlink referring to information on the right of withdrawal | 4.2.2. Requirements for the order confirmation button 5.2. Information about the right of withdrawal C-649/17 – Amazon EU | Directive 2011/83/EU – Article 6(1)(c) – Information requirements for distance and off-premises contracts – Obligation, for a trader, to indicate its telephone number and its fax number where they are ‘available’ | 3.1.2. Clarity of the information and link to the UCPD 3.2.2. Trader’s identity and contact details 5.2. Information about the right of withdrawal C-681/17 – slewo | Directive 2011/83/EU – Article 6(1)(k) and Article 16(e) – Distance contract – Right of withdrawal – Exceptions – Concept of ‘sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery’ – Mattress whose protective seal has been removed by the consumer after delivery | 5.4.4. Consumer’s liability for mishandling of the goods C–465/19 – B & L Elektrogeräte | Directive 2011/83/EU – Article 2(8)(c) and (9) – Off–premises contract – Concept of ‘business premises’ – Contract entered into at a stand at a trade fair immediately after the consumer, who was in a common area of the fair, had been solicited by the trader | 2.2. Contracts concluded after addressing the consumer outside the business premises C-673/17 –– Planet49 | Directive 95/46/EC – Directive 2002/58/EC – Regulation (EU) 2016/679 – Processing of personal data and protection of privacy in the electronic communications sector – Cookies – Concept of consent of the data subject – Declaration of consent by means of a pre–ticked checkbox | 5.6.1. Consumer’s consent to immediate performance 2020 C-583/18 – DB Vertrieb GmbH | Directive 2011/83/EU – Scope – Service contract – Article 2(6) – Contract for passenger transport services – Article 3(3)(k) – Cards conferring entitlement to price reductions when passenger transport contracts are subsequently concluded – Online selling of such cards without informing the consumer about the right of withdrawal | 1.7.5. Passenger transport C-208/19 – NK (Individual house project) | Directive 2011/83/EU – Scope – Article 3(3)(f) – Concept of ‘contracts for the construction of new buildings’ – Article 16(c) – Concept of ‘goods made to the consumer’s specifications or clearly personalised’ – Contract between an architect and a consumer concerning the drawing up of a plan for a new single–family house | 1.7.1. Rental contracts and building contracts 5.11.2. Goods made to the consumer’s specifications or clearly personalised C-266/19 – EIS | Directive 2011/83/EU – Article 6(1)(c) and (h), and Article 6(4) – Annex I.A – Right of withdrawal – Information to be provided by traders in relation to the conditions, time limit and procedures for exercising the right of withdrawal – Obligation for traders to provide a telephone number ‘where available’ – Scope | 5.2. Information about the right of withdrawal C-329/19 – Condominio di Milano, via Meda | Directive 93/13/EEC – Unfair terms in consumer contracts – Article 1(1) – Article 2(b) – Definition of ‘consumer’ – Commonhold of a building | 1.1. The definitions of ‘trader’ and ‘consumer’ C-380/19 – Deutsche Apotheker | Directive 2011/83/EU – Alternative dispute resolution – Article 13(1) and (2) – Mandatory information – Accessibility of information | 3.3.4. Out-of-court redress mechanisms C-529/19 – Möbel Kraft | Directive 2011/83/EU – Article 16(c) – Right of withdrawal – Exceptions – Goods made to the consumer’s specifications or clearly personalised – Goods which the trader has begun to produce | 5.11.2. Goods made to the consumer’s specifications or clearly personalised C-641/19 – PE Digital | Directive 2011/83/EU – Point 11 of Article 2, Article 14(3) and Article 16(m) – Distance contract – Supply of digital content and digital services – Right of withdrawal – Obligations of the consumer in the event of withdrawal – Determination of the amount to be paid by the consumer for the services provided before the exercise of the right of withdrawal – Exception to the right of withdrawal in the case of the supply of digital content | 1.5. Distinction between digital services and online digital content 5.6.2. Consumer’s compensation obligation 2021 C-922/19 – Stichting Waternet | Directive 97/7/EC – Article 9 – Directive 2011/83/EU – Article 27 – Directive 2005/29/EC – Article 5(5) – Annex I, point 29 – Unfair commercial practices – Concept of ‘inertia selling’ – Supply of drinking water | 1.2. The notion of ‘contract’ C-536/20 – Tiketa | Directive 2011/83/EU – Article 2(2) – the concept of a trader – Article 8(1) – information requirements | 3.1.2. Clarity of the information and link to the UCPD 3.2.2. Trader’s identity and contact details C-96/21 – CTS Eventim | Directive 2011/83/EU – Article 16(1) – Right of withdrawal cultural event – online intermediary | 5.11.6. Contracts with a specific date or period of performance C-179/21 – Victorinox | Directive 2011/83/EU – Article 6(1)(m) – information on the commercial guarantee | 3.2.6. Guarantees and after– sales services C-249/21 – Fuhrmann–2 | Directive 2011/83/EU – Article 8(2), second subparagraph – ‘label’ of the order confirmation button or of the similar function | 4.2.1. Information to be presented directly before placing the order

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.