sec_11_1__para__2

Several provisions of the CRD provide for direct remedies in the event where the trader does not comply with the respective obligations. Specifically, Article 6(6), Article 10, Article 18(2) and Article 22 of the CRD provide for specific remedies for consumers while Article 21 prohibits the trader to ask the consumer to pay more than the ‘basic rate’ for post-contract telephone queries and Article 27 exempts the consumer from the obligation to provide any consideration in case of inertia selling. As specified in Recital 14 of the CRD, it does not affect national law in the area of contract law for contract law aspects that are not regulated by this Directive, including national law in relation to the general contractual legal remedies. Accordingly, Member States can provide in national law for additional contractual remedies.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.