sec_1_5__para__8
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
In contrast, under point (m) of the first paragraph of Article 16 there is no right of withdrawal in the case of supply of online digital content, subject to several conditions. In accordance with the amendments introduced by Directive (EU) 2019/2161, these conditions are that the performance has begun with the consumer’s prior express consent and acknowledgment that the consumer thereby loses the right of withdrawal and that the trader has provided confirmation of the contract concluded (see also section 5.7).
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.